Connect Recranet to your ROGER365 Contact Center with integration tool Bubble from KMR IT-Innovations GmbH. Connecting your favorite CRM to ROGER365 is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and Contact Center specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of Contact Center-specific functionalities that ROGER365 supports can be found under tab Funktionen, but we have already listed a few important ones for you. With the ROGER365 Contact Center integration,  KMR IT-Innovations GmbH offers:

• A fully embedded pop-up in ROGER365 itself, this provides unique experience for the agent.
  
• Pop-up notification on incoming and outgoing calls.
• Under the same user, link multiple CRM integrations to ROGER365 at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus Recranet - to your ROGER365 Contact Center is very easy. With Bubble, you connect the Contact Center ROGER365 based on the ROGER365 API. With this, you set up a secure and stable connection.